Policies

Privacy Policy for Castello Contracting & Home Services

Effective Date: June 23, 2024

Castello Contracting & Home Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [castellochs.com] or use our services.

Information We Collect

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number, and address.
• Project Details: Information about your home remodeling or handyman project.
• Payment Information: If you choose to use our payment services, including credit card details or checks processed securely through HubSpot Payments.
• Communications: Correspondence and feedback when you contact us.
• Photos and Testimonials: We may collect and use photos and testimonials from client projects for marketing purposes without requiring additional permission.

We may also collect non-personal information automatically when you visit our website, such as:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages visited

How We Use Your Information

We use the information we collect for purposes including:

• Providing and managing our services.
• Communicating with you, including responding to inquiries and providing updates.
• Processing payments and fulfilling orders securely through HubSpot Payments.
• Improving our website and services.
• Marketing and promotional purposes, including using project photos and testimonials.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Security of Your Information

We implement security measures designed to protect your information from unauthorized access or disclosure. However, no data transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use our services or access certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Castello Contracting & Home Services
• Spencer, WV 25276
• Email: phil@castellochs.com
• Phone: 240-997-5963

Refund Policy for Castello Contracting & Home Services

Refunds: Refunds are handled on a case-by-case basis. We strive to ensure customer satisfaction and will review refund requests based on individual circumstances.

Case-by-Case Refunds: We consider issuing refunds in the following cases:

• Non-Performance: If we are unable to fulfill our obligations as outlined in the contract.
• Quality Concerns: If the service provided does not meet the agreed-upon specifications detailed in the contract.
• Unauthorized Charges: In cases of billing errors or unauthorized charges.

Non-Refundable Situations: Refunds will not be given if:

• The client cancels the project against the cancellation policy timeframe stated in the client's work contract.
• Quality concerns are related to personal preference rather than deviation from the contract specifications.

How to Request a Refund: Clients can request a refund by contacting us at phil@castellochs.com. Please provide details about the issue and supporting documentation if applicable.

Changes to This Refund Policy: We may update this Refund Policy occasionally. We will notify you of any changes by posting the updated policy on our website.

Contact Us: If you have any questions about this Refund Policy, please contact us at:

• Castello Contracting & Home Services
• Spencer, WV 25276
• Email: phil@castellochs.com
• Phone: 240-997-5963

Cancellation Policy:

We understand that circumstances may require clients to cancel or reschedule their projects. Our cancellation policy is designed to balance the needs of our clients with the operational considerations of our business:

1. Cancellation Timeframes:

   • Cancellations made more than 7 days before the scheduled start date will receive a full refund of the deposit.
   • Cancellations made between 48 hours and 7 days before the scheduled start date will incur a fee equal to 50% of the deposit.
   • Cancellations made less than 48 hours before the scheduled start date will forfeit the entire deposit.

2. Refund Process (HubSpot Payments):

   • If a refund is necessary for a transaction processed through HubSpot Payments, refunds typically take approximately 7-10 business days to appear on the customer's credit card statement.

1. • Customers will be promptly informed about refund initiation and provided with the necessary details for transparency.

2. Communication of Cancellations:

   • Clients are required to communicate their cancellation in writing to Castello Contracting & Home Services. The cancellation date is considered effective upon receipt of the written notice.

3. Exceptional Circumstances:

   • In cases of extenuating circumstances, such as documented emergencies or unavoidable delays, Castello Contracting & Home Services may review the cancellation policy on a case-by-case basis.

4. Contractual Obligations:

   • It is the responsibility of the client to review and understand the cancellation terms outlined in their project contract. These terms supersede any conflicting general policies.

5. Changes to Scheduled Dates:

   • Clients may request to reschedule project start dates, subject to availability and mutual agreement. Such requests should be made as early as possible to avoid cancellation fees.

6. Deposit Application:

   • Deposits are applied towards securing materials, scheduling labor, and reserving project timelines. Therefore, cancellation fees are intended to offset costs associated with project preparation.

Contact Us: If you have any questions or need to discuss a cancellation, please contact us promptly at:

• Castello Contracting & Home Services
• Spencer, WV 25276
• Email: phil@castellochs.com
• Phone: 240-997-5963

Safety and Compliance Policy

At Castello Contracting & Home Services, we are committed to maintaining a safe and compliant work environment for our employees, subcontractors, clients, and the public. We prioritize safety in all aspects of our operations to prevent accidents, injuries, and ensure regulatory compliance. This policy outlines our commitment to safety and compliance:

1. Compliance with Laws and Regulations:

• We adhere to all applicable federal, state, and local laws, regulations, and standards related to construction and workplace safety.
• Our team members receive ongoing training to stay updated on safety protocols and regulatory requirements.

2. Hazard Identification and Risk Management:

• We conduct regular risk assessments to identify potential hazards associated with our projects and work environments.
• Mitigation strategies are implemented to minimize risks, including the use of personal protective equipment (PPE) and safety protocols specific to each task.

3. Employee Responsibilities:

• All employees are responsible for maintaining a safe work environment, following established safety procedures, and reporting any safety concerns or incidents promptly.
• Employees are encouraged to participate in safety training programs and contribute to our culture of safety.

4. Client and Public Safety:

• We prioritize the safety of our clients and the public by implementing safety measures during project execution, such as signage, barriers, and clear communication of potential hazards.
• Our team respects client property and adheres to safety protocols to minimize disruptions and ensure a safe environment throughout the project.

5. Continuous Improvement:

• We regularly review and update our safety policies and procedures to incorporate industry best practices and lessons learned from incidents or near misses.
• Feedback from employees, clients, and regulatory authorities is welcomed and considered to enhance our safety practices.

6. Management Commitment:

• Company management is committed to providing the necessary resources, training, and support to maintain a safe work environment.
• Safety performance is regularly monitored and evaluated to ensure compliance and continuous improvement.

7. Communication and Training:

• We promote open communication regarding safety concerns and encourage employees to actively participate in safety discussions and initiatives.
• Training programs are conducted to educate employees on safety procedures, emergency response protocols, and the importance of workplace safety.

8. Accountability:

• Compliance with this Safety and Compliance Policy is a condition of employment at Castello Contracting & Home Services.
• Violations of safety policies or failure to adhere to safety standards may result in disciplinary action, up to and including termination.

Contact Us

If you have any questions or concerns regarding our Safety and Compliance Policy, please contact us at:

• Castello Contracting & Home Services
• Spencer, WV 25276
• Email: phil@castellochs.com
• Phone: 240-997-5963

Terms and Conditions for Castello Contracting & Home Services

These Terms and Conditions ("Terms") govern your use of Castello Contracting & Home Services' website [castellochs.com] and our services. By accessing our website or using our services, you agree to these Terms. Please read them carefully.

1. Scope of Services:

   • Clients can view detailed descriptions of our services on the "Services" page of our website.

2. Client Responsibilities:

   • Clients must provide accurate information regarding the project details necessary for the completion of contracted services.

3. Payment Terms:

   • Payment terms are specified in each client contract. Payments may be made via HubSpot Payments, check, or cash.
   • Payment timelines will vary depending on the project. It may be split 50/50 or 33%, depending on the project scope.

4. Cancellation and Rescheduling:

   • Cancellation or rescheduling of projects must be communicated in accordance with the terms outlined in the client contract.

5. Change Orders:

   • Changes to project scope, specifications, or timelines require clients to request a change order. Changes must be agreed upon in writing by both parties.
   • Additional costs resulting from approved change orders will be communicated and agreed upon before implementation.

6. Intellectual Property:

   • All content, including text, images, and designs on our website, are the property of Castello Contracting & Home Services unless otherwise stated.
   • Clients retain ownership of any materials or content provided by them for the purpose of project execution.

7. Limitation of Liability:

   • Castello Contracting & Home Services is not liable for any indirect, incidental, or consequential damages arising from the use of our Services.
   • Our liability is limited to the amount paid for the specific Services rendered.

8. Dispute Resolution:

   • Any disputes arising under these Terms shall be resolved through mediation or arbitration in accordance with the laws of West Virginia.
   • Both parties agree to participate in good faith in the dispute resolution process.

9. Amendments to Terms:

   • Castello Contracting & Home Services reserves the right to update or modify these Terms at any time.
   • Changes will be effective upon posting on our website. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.

10. Subcontractors:

    • We may engage subcontractors for specific aspects of projects, ensuring they meet our standards and are properly supervised.

11. Termination of Services:

    • Either party may terminate services under specified conditions, with notice provided in accordance with the contract terms.

12. Materials and Equipment:

    • We source high-quality materials and equipment for projects and manage warranties and guarantees on behalf of clients.

13. Confidentiality:

    • We maintain confidentiality of client information and project details, adhering to privacy laws and best practices.

14. Emergency Situations:

    • Procedures are in place to respond to emergencies promptly, ensuring safety and project continuity.

15. Accessibility:

    • We strive to make our services accessible to all clients and accommodate reasonable requests for accessibility.

16. Force Majeure:

    • Neither party shall be liable for failure to perform due to circumstances beyond their control, such as natural disasters or acts of God.

17. Governing Law:

    • These Terms are governed by the laws of the State of West Virginia, without regard to its conflict of law provisions.

Contact Us: If you have any questions about these Terms and Conditions, please contact us at:

• Castello Contracting & Home Services
• Spencer, WV 25276
• Email: phil@castellochs.com
• Phone: 240-997-5963

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